Frequently Asked Questions

  • You do not require a referral to book an appointment. However, if you have a referral from a GP, paediatrician, or psychiatrist, you may be eligible to claim a Medicare rebate for your sessions.

    Depending on your presenting concerns, Medicare may provide rebates for up to 6–10 sessions per calendar year. If you attend under a referral, we are required to provide progress reports to your referring doctor following the initial consultation, after the 6th session, and after the 10th session.

    To continue receiving Medicare rebates beyond the 6th session, you need to return to your doctor for a review and re-referral. Please note that a rebate cannot be claimed for the 7th session without an updated referral.

    Parents may also access up to two parent-only sessions, which are counted as part of their child’s allocated referral sessions.

  • Standard appointments are 50 minutes.

  • Yes!

    Telehealth appointments are available and can be an effective and convenient alternative to attending in person.

  • For your child’s safety and wellbeing, a parent or guardian is required to remain on-site for the duration of the appointment.

  • We understand that life can be unpredictable and that plans sometimes change. If you need to cancel or reschedule your appointment, we kindly ask that you provide as much notice as possible. Our cancellation policy is as follows:

    • More than 48 hours’ notice: No cancellation fee applies.

    • Less than 48 hours’ notice: A fee of 50% of the appointment fee will be charged.

    • Less than 24 hours’ notice: The full appointment fee (100%) will be charged.

    • Missed appointment: The full appointment fee (100%) is payable.

    Please note that Medicare rebates cannot be claimed for cancellation or non-attendance fees.

    We appreciate your understanding and cooperation.

  • We understand that every family situation is unique. To ensure we act in your child’s best interests and meet our professional obligations, we require consent from both parents before commencing services in most circumstances.

    If parents are separated and there are no court or parenting orders in place, both parents are generally considered to have parental responsibility. In these circumstances, we require consent from both parents before seeing your child.

    Usually, we will obtain consent from the parent making the enquiry first and then ask for the other parent's contact details so we can contact them directly. We recommend letting the other parent know that you are seeking psychological support for your child before making an appointment.

    If there are any court orders, parenting orders, family violence orders, or other legal documents relevant to your child's care, please provide copies before the first appointment. If these arrangements change at any time, please let us know as soon as possible.